Terms of Service

These Terms of Service (the “Agreement”) govern access to and use of the GlobeAPI platform, its APIs, widgets, dashboards, SDKs, documentation and sandbox (together, the “Service”), operated by GoGlobe Limited, a private company limited by shares incorporated in Ireland under company registration number 785708, VAT number IE 4403614UH, with its registered address at 46 The Flagsman, Marshall Yards, Dublin 3, D03 H2Y3, Ireland (“GoGlobe”, “we”, “us”).

By creating an account, issuing an API key, or making a request to the Service, you (the “Customer”, “you”) accept this Agreement. If you accept on behalf of an organisation you represent and warrant that you have authority to bind it, and “Customer” means that organisation.

The Service is offered for business use. Sections 30 and 35 explain what happens where you are nonetheless a consumer under Irish or EU law.

• GlobeAPI Data — any data, response payload, database, compilation, index, model output, image or content made available through the Service.
• Aviation Data — the live-aviation products (Firehose, Firehose+, Atlas Pro and successors), and any endpoint whose output is derived from aircraft transponder observation, including flight status, live position, tracks, arrival and departure events, recurring-route inference, per-airport activity and anomaly signals.
• AI Output — any text, transcription, translation, classification, score, itinerary or other artefact generated by a machine-learning model on your behalf.
• Booking Data — flight, accommodation and activity availability, pricing, fare rules and reservations obtained from third-party travel inventory suppliers.
• Plan — the subscription tier you have selected, and any add-on subscription.

Subject to your compliance with this Agreement and payment of applicable fees, GoGlobe grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access the Service and to use GlobeAPI Data solely to display it to the end users of your own application, for the duration of your subscription.

All other rights are reserved. This licence does not permit resale of API access, redistribution of GlobeAPI Data as a dataset, sublicensing, or any use described in Section 10. The licence terminates automatically on termination of this Agreement.

All GlobeAPI Data, and all databases, compilations, indices, algorithms, models, software and content made available through the Service, are the proprietary property of GoGlobe or its licensors, and are protected by copyright, trade-secret law, and EU database rights under Directive 96/9/EC. GoGlobe asserts that its databases represent a substantial investment in obtaining, verifying, curating and presenting their contents.

Where GlobeAPI Data incorporates material from open, community or third-party sources, those sources retain their own rights and their own licence terms may apply to that material; nothing in this Agreement purports to grant you rights in third-party material beyond what GoGlobe itself holds. No title or interest in GlobeAPI Data transfers to you.

You retain all rights in content you submit to the Service (“Customer Content”). You grant GoGlobe a licence to host, process, transmit and display Customer Content only as needed to provide the Service and as described in the Data Processing Agreement.

API keys are bearer credentials. Securing them is your responsibility. Do not publish keys, commit them to source control, or embed them in client-side code, mobile binaries or any context a third party can read. Use the widget and surface-token mechanisms we provide for browser-side integrations rather than exposing a raw key.

You are liable for all usage and all charges incurred under your credentials, including usage by a third party who obtains a key you failed to protect. Notify us immediately at [email protected] if you suspect a key is compromised; you can rotate and revoke keys yourself from the dashboard at any time. GoGlobe is not liable for loss arising from credential mishandling on your side.

Plan prices, included allowances and per-call rates are those published on the pricing page and in the dashboard at the time you subscribe. Billing is in euro (EUR).

Explorer (the free tier) is a hard cap, and is sandbox-only. It provides a small per-category trial allowance that resets with the billing cycle, and no flex credit. When a category’s allowance is exhausted, further requests in that category are refused with HTTP 429 until the cycle rolls over or you upgrade. There is no overage and no ability to buy through the cap. Free-tier accounts are also restricted to the sandbox: production API keys are refused with HTTP 403. Free-tier allowance is not a credit balance and has no cash value.

Paid plans draw on two pots. Your plan’s included allowance is consumed first; a flex credit pool, equal in euro to your plan price, is consumed second. All products — API calls, widgets, AI, moderation, media — draw on the same pots at the published per-unit rates, and a single call may be split across both. When both are exhausted, requests are refused with HTTP 429 until you upgrade, top up, or the cycle rolls over. Unused allowance and unused flex credit do not roll over between billing periods and are not refundable or convertible to cash. Enterprise plans are not credit-gated.

Billing cycles run 30 days where you have chosen monthly billing and 365 days where you have chosen annual billing, measured from the start of your subscription rather than by calendar month.

Add-on subscriptions (including the aviation products and the satellite map add-on) are billed independently of your main plan, on their own billing cycle, at the price and billing period shown at the point of purchase. The price and billing period displayed in the dashboard at the moment you subscribe governs.

We may change prices, rates and allowances on at least 30 days’ notice. Changes take effect at your next renewal; if you do not accept them, you may cancel under Section 13 before they apply.

Usage is limited in three independent ways: a per-minute limit that varies by plan and by endpoint category, a daily call cap that varies by plan, and the concurrency and API-key limits of your plan. Exceeding any of them returns HTTP 429 with Retry-After and reset headers. Limits protect shared capacity; they are not a purchased quantity, and we may adjust them — with notice where the change is material, and without notice where it is necessary to protect the platform. If our rate-limiting infrastructure is itself unavailable, requests are refused rather than allowed through.

Streaming products permit a limited number of concurrent connections per key. Slow consumers may be disconnected to protect the stream.

Fair use: even within your limits, sustained patterns that degrade the Service for others — including automated retry storms, systematic enumeration, or usage disproportionate to a plausible application — may be throttled. We will contact you first where circumstances allow.

API responses may be cached for up to 24 hours solely to improve your application’s performance. GlobeAPI place identifiers (for example gg_pl_xxxx) may be stored permanently so that you can refresh data through the API.

All other GlobeAPI Data — including place details, coordinates, descriptions, photos, ratings, prices and aviation observations — must be refreshed through the API after the cache period and may not be stored permanently in any database, data warehouse, data lake or archive, nor used to build, populate, enrich, train or evaluate any local or third-party dataset or machine-learning model.

Retention that you are legally required to perform (for example a booking record you must keep for tax purposes, or a moderation decision you must log under an online-safety regime) is permitted to the minimum extent required, and only for that purpose.

Longer retention, bulk export, offline analysis and model training are available under a separate written data licence. Ask before you build.

You may not, and may not permit any third party to:

• (a) bulk download, scrape, crawl, mirror or systematically extract GlobeAPI Data;
• (b) pre-fetch or warehouse data for offline use beyond the permitted cache period;
• (c) use the Service to create, supplement or improve a competing dataset, directory, search service, tracking service or product;
• (d) redistribute, sublicense, sell, rent or transfer GlobeAPI Data to any third party as a standalone dataset or as part of a data-brokerage service;
• (e) resell or provide API access to third parties without a written reseller agreement;
• (f) remove, obscure or alter attribution, branding or proprietary notices;
• (g) train, fine-tune or benchmark any machine-learning model on GlobeAPI Data without our prior written consent;
• (h) reverse engineer, decompile or attempt to derive the source or underlying models of the Service, except where that right cannot lawfully be excluded;
• (i) probe, scan or test the vulnerability of the Service, or circumvent authentication, rate limiting, quota or access-gating controls, other than under a written testing authorisation from us;
• (j) use the Service to stalk, harass, surveil or profile an identifiable individual, or in any manner that infringes privacy or data-protection law;
• (k) use the Service for any unlawful purpose, or from or for the benefit of a jurisdiction or person subject to applicable sanctions (Section 31);
• (l) use the Service in any manner prohibited by Section 16 (Aviation Data), including any safety-of-life, navigation, air-traffic-control or regulatory-compliance purpose.

Any breach of this Section is a material breach and may result in immediate key suspension and account termination under Section 24, in addition to any other remedy.

Subscription fees are charged in advance for each billing period; usage beyond your included allowance is charged in arrears at the published rates. Payments are processed by a regulated third-party payment service provider; we do not store full card details. You authorise recurring charges to your stored payment method until you cancel.

Prices are exclusive of VAT and other applicable taxes, which are added where due. If you are a business in another EU member state and supply a valid VAT number, the reverse charge may apply. You are responsible for any withholding tax and for taxes arising in your own jurisdiction.

If a payment fails we may retry it and will notify you. Overdue amounts may accrue interest at 1.5% per month, or the maximum rate permitted by applicable law if lower, and we may suspend the account under Section 24 until the balance is cleared. Where the Late Payment in Commercial Transactions regime applies, statutory rates and recovery costs apply instead. Billing disputes must be raised within 60 days of the invoice date.

You can cancel at any time, from the dashboard, without contacting us. Plainly stated, cancellation works like this:

• Cancellation takes effect at the end of your current billing cycle — 30 days for monthly billing, 365 days for annual — not immediately. We show you the exact effective date when you confirm, and no further charge is taken.
• Your access continues until that date. You keep the plan you paid for, and any remaining allowance, for the rest of the cycle you have already paid for.
• There is no refund for the current cycle, and no pro-rata refund for a partial period. This is the consequence of access continuing to the end of the period.
• You can reactivate at any time before the effective date and nothing changes — the pending cancellation is simply undone.
• On the effective date the account drops to the free Explorer tier. The account itself is not deleted; paid features, higher limits and paid widgets stop.

Add-on subscriptions follow the same pattern, independently. The aviation products and the satellite map add-on each have their own billing cycle, their own cancel action and their own reactivate action; cancelling an add-on does not cancel your main plan, and cancelling your main plan does not automatically cancel an add-on. Annual add-ons run to the end of the annual term.

Downgrades take effect at the next renewal; upgrades take effect immediately and are charged on the spot for the remainder of the cycle. Deleting your account is separate from cancelling a subscription — see Section 24.

Subscription fees are non-refundable once a billing period has begun, except where a refund is required by applicable law or where we have charged you in error. We do not refund partial billing periods, unused allowance, or usage that has already been metered and served.

Refunds on travel bookings are different, and are largely governed by the supplier. Where a booking made through the Service is cancelled:

• The supplier decides whether anything is refundable. The airline or accommodation provider determines whether the fare or rate can be refunded at all and what penalty it charges. Many fares are non-refundable and return nothing; a request to cancel a non-refundable fare is refused rather than processed.
• A 1% payment-processing charge is not returned. Our payment service provider retains approximately 1% of the original transaction as its processing fee and does not return it to us when a payment is refunded. That amount, calculated on the total originally charged to the payer, is therefore deducted from what can be refunded.
• Flights: GoGlobe adds a €5 cancellation processing charge on top of any penalty charged by the airline. This charge is not applied to accommodation cancellations.
• Booking fees are never refunded. The per-booking service fee charged at the time of purchase is non-refundable in all cases.
• Where the supplier cancels, you pay none of our fees. If the airline or accommodation provider cancels the booking, the refund is passed through in full — no €5 charge and no deduction of the 1% payment-processing charge, which GoGlobe absorbs.
• Refunds are processed fail-closed. Where we cannot obtain authoritative confirmation of the cancellation terms and the refund position from the supplier, no refund is released automatically; the request is escalated for manual review instead. This is deliberate — it prevents refunds being computed from unverified data — and it means some refunds take longer.
• Every refund is recorded in an audit ledger and is capped at the amount originally captured, so a booking cannot be refunded twice or refunded beyond what was paid.

Refunds are returned to the original payment method. Where a booking type has no automated cancellation path in the Service, cancellation must be arranged with the supplier directly and the supplier’s own refund terms apply in full. Chargebacks raised without first contacting support may result in suspension under Section 24 pending resolution.

Where the payer is a consumer, this Section does not affect any refund right conferred by mandatory law or by the supplier’s own conditions of carriage — see Section 30.

Flight, accommodation and activity content is supplied by third-party inventory providers. GoGlobe is a technology intermediary: we surface, price and transmit their inventory. We are not the airline, hotel, tour operator or carrier and we do not perform the travel service.

Search results are indicative, not offers. Prices, availability, taxes, ancillary fees, baggage allowances, fare rules and cancellation policies are set by the supplier and can and do change between the moment of search and the moment of booking. A price returned by a search endpoint is not an offer capable of acceptance; we re-verify price and availability with the supplier before any charge, and the verified price governs. You must present prices to end users as subject to confirmation and must not represent a cached search result as a guaranteed price.

Where a booking is completed, the contract for the travel service is between the traveller and the supplier, and the supplier’s terms, fare rules and conditions of carriage govern it. Schedule changes, delays, cancellations, denied boarding, downgrades, overbooking and service failures are the supplier’s responsibility. Where a baggage allowance or similar attribute is not supplied to us, we return an explicit “unknown” rather than a guess, and you must not present an unknown value as an included allowance.

Nothing in this Agreement affects statutory air-passenger rights (including Regulation (EC) 261/2004) or package-travel rights, which lie against the relevant supplier or organiser. If your use of the Service makes you a package organiser or linked travel arrangement facilitator under the Package Travel Directive, the resulting obligations — including insolvency protection — are yours, and you must not represent GoGlobe as providing them.

This Section is the most important limitation in this Agreement. Read it before you build anything on Aviation Data, and do not deploy an integration that depends on the data being complete, accurate or authoritative.

16.1 What the data is. Aviation Data is derived from aggregated ADS-B and related radio observation — signals broadcast by aircraft transponders and received by ground receivers, combined from receivers we operate and from multiple independent community and commercial aggregation feeds, then deduplicated and fused. It is a picture of what receivers happened to hear. It is not licensed airline schedule data, not an air-navigation-service-provider feed, not radar, and not an official record of any kind.

16.2 Observation, not schedule. Because the data is observational, scheduled departure and arrival times, gate assignments and terminal assignments are structurally unavailable and are not offered on any plan. Flight-status responses carry an explicit coverage block stating which fields are and are not available, and the API returns 404 where a flight cannot be identified rather than a success response full of placeholder values. You must not represent these fields as temporarily missing, pending, or available on request, and must not synthesise them.

16.3 Coverage is incomplete and geographically uneven. Reception depends on ground-receiver density, terrain, altitude, weather and radio conditions. Coverage over oceans, polar regions, deserts, conflict zones and sparsely instrumented regions is materially poorer than over dense metropolitan areas, and in some areas there is no coverage at all. Low-altitude and ground movements are frequently unobserved even in well-covered areas. Aircraft may appear, disappear and reappear during a single flight. The absence of an aircraft from the data is not evidence that the aircraft does not exist, is not flying, or is not in a given place.

16.4 Not every aircraft transmits. Aircraft not equipped with, or not currently transmitting from, a compatible transponder do not appear at all. Military, state, law-enforcement, medical and certain privately operated aircraft may transmit intermittently, with reduced fields, under temporary, anonymised or deliberately obscured identifiers, or not at all. Identifiers may also be filtered or withheld upstream. Coverage of these categories is unpredictable and may change without notice.

16.5 Transmitted data may be wrong. The underlying data is self-reported by the aircraft and is relayed without independent verification. Positions, altitudes, velocities, callsigns, registrations, aircraft types, operator identities and squawk codes may be erroneous, stale, mis-associated, spoofed or deliberately falsified. Any integrity or accuracy indicator carried in the data is itself broadcast by the aircraft and is subject to the same limitations. Route, operator, nearest-airport, country and emergency-context fields are inferred from observation and reference data and may be incorrect. Where our sources disagree about the same aircraft we may flag the divergence, but we do not resolve it. GoGlobe does not validate, certify or correct the data and makes no representation as to its accuracy.

16.6 Timeliness is best-effort. The stream is delivered on a nominal five-second cadence. We do not guarantee delivery, ordering, latency, continuity or completeness of any message. Feed composition may change at any time, and coverage may improve or degrade without notice. Historical and replay data reflects only what was observed and retained, and gaps in it are expected.

16.7 Derived signals are inferences, not findings. Arrival and departure events, recurring-route patterns, per-airport activity, hex-density and anomaly signals (including off-route deviation, abnormal squawk, restricted-airspace proximity and country-mismatch flags) are statistical inferences computed from observation. An anomaly flag is a pattern indicator for human review. It is not a finding of fact, not a determination of wrongdoing, not confirmation of an airspace incursion or emergency, and must not be published or acted on as one.

16.8 PROHIBITED USES — SAFETY AND REGULATORY. Aviation Data is provided for informational, situational-awareness, analytical and research purposes only. You must not use it, and must not permit it to be used, for or in connection with:

• (a) air traffic control, flight following, separation assurance, or any operational control function;
• (b) navigation, flight planning, dispatch, or any in-flight decision by an aircraft or its crew;
• (c) collision avoidance, terrain or obstacle avoidance, traffic advisory, or any conflict-detection function;
• (d) search and rescue, emergency response tasking, or accident or incident response;
• (e) any safety-of-life application, or any application where inaccuracy, delay, interruption or absence of data could contribute to death, personal injury, or damage to property or the environment;
• (f) demonstrating or determining compliance with any aviation regulation, airworthiness requirement, airspace restriction, curfew, noise or emissions rule, or licence condition;
• (g) presentation as an authoritative or evidential record of an aircraft’s position, movement or identity in any regulatory, enforcement, insurance, disciplinary or judicial proceeding;
• (h) any use requiring certified aeronautical data.

Aviation Data is not certified or approved aeronautical information. It is not produced under any aviation authority approval and is not produced to any aeronautical data-quality, integrity or assurance standard. Official information must be obtained from the relevant air navigation service provider, civil aviation authority, airline or airport operator.

16.9 Pass-through obligation. If you surface Aviation Data to end users, you must display a conspicuous notice, at least as prominent as the data itself, stating that the information is derived from aggregated ADS-B observation, may be incomplete or inaccurate, and must not be used for navigation or any safety-of-life purpose. You must impose equivalent restrictions on your end users and you are responsible for their compliance. You will indemnify GoGlobe under Section 27 for any claim arising from use of Aviation Data in breach of this Section.

16.10 No warranty. Aviation Data is provided “as is” and “as available”. To the fullest extent permitted by law, GoGlobe disclaims all warranties as to its accuracy, completeness, coverage, timeliness, continuity and fitness for any purpose, and the availability commitments in the Service Level Agreement measure endpoint availability only — a gap in observational coverage is not an outage.

Sanctions, watchlist, government, VIP and state-flight overlays are automated matching aids built on published list data and manual curation. They match on identifiers and names on a periodic refresh cadence and will produce both false positives and false negatives. List data may lag official publication, identifiers may be absent or mis-associated, and curated labels may be out of date or wrong.

These overlays are not a regulated screening service, not sanctions advice, and not a compliance determination. They do not discharge any obligation you have under EU, UN, Irish, US or other sanctions law, or under anti-money-laundering, counter-terrorist financing, KYC or export-control regimes. You must verify any match against the official published lists and take your own advice before acting, and you are solely responsible for any decision to refuse, freeze, report or publish. Publishing an assertion that a named aircraft, operator or individual is sanctioned or is a state or VIP flight may carry defamation, privacy and regulatory risk in some jurisdictions; that risk is yours.

AI Output is generated by machine-learning models and is probabilistic, not deterministic. It may be inaccurate, incomplete, out of date, internally inconsistent, or entirely fabricated, including confidently stated facts, places, prices, opening hours, travel requirements and citations that do not exist. The same input may produce different output on different occasions.

AI Output is not professional advice. It must not be relied on, or presented to end users as, legal, medical, financial, insurance, immigration, visa, border, security or travel-safety advice. Travel-document, visa, health and entry requirements in particular must be verified against official government sources before an end user acts.

Speech transcription and translation are similarly probabilistic and will contain errors, particularly with accents, background noise, overlapping speakers, specialist vocabulary and low-resource languages. Do not use them, without human review, for medical, legal, safety-critical or evidential records.

You are responsible for reviewing AI Output before publishing it, for any decision taken on the basis of it, and for complying with any transparency obligation requiring you to disclose to your users that they are interacting with, or reading output from, an AI system — including under the EU AI Act, where you are the deployer in respect of your own use. GoGlobe does not warrant that AI Output is original or non-infringing, and makes no representation as to who, if anyone, owns copyright in it.

Do not submit special-category personal data, payment card data, health data or credentials to AI endpoints. You must have a lawful basis for any personal data you send for processing.

The content-moderation product performs probabilistic classification against configurable thresholds. It returns an accept or reject verdict, category labels, a severity indicator and per-category confidence scores. A verdict is the output of a model comparing a score to a threshold — it is a risk-reduction aid, not a determination of fact and not a guarantee, and it will produce both false negatives and false positives: harmful content will pass, and benign content will be blocked. GoGlobe does not warrant that any particular category of unlawful, harmful or infringing content will be detected. Where you override the default thresholds, the resulting trade-off is your decision and your responsibility.

Some categories share an underlying detector, and a requested category may therefore return an approximation or no score at all rather than an independent measurement. The absence of a category from a result is not a statement that the category was tested and found clear.

Child-safety detection specifically. The child-safety category is a machine-learning classifier that estimates apparent age and context. It is not a cryptographic hash match against any official, industry or law-enforcement database of known material, it cannot identify a specific individual or a known item, and GoGlobe is not integrated with, and does not report to, any hotline, reporting body or law enforcement agency on your behalf. The API does not return a legal-reporting determination, and you must not treat any field it does return as one.

Using this product does not discharge any legal obligation you have to detect, block, remove, preserve, report or escalate content, including obligations under the Digital Services Act, the Irish Online Safety Code, or any equivalent regime in your markets. You remain solely responsible for your own trust-and-safety programme, human review, escalation paths, preservation and mandatory reporting. You must not represent to your users, to a regulator, or in marketing that content is “verified safe”, “certified”, or “guaranteed” because it passed moderation.

You are responsible for having a lawful basis to submit user content for scanning and for informing your users that uploads are screened.

We aim for high availability but do not guarantee uninterrupted service. Uptime commitments exist only for the plan tiers listed in the Service Level Agreement; the free Explorer tier and the entry Solo Dev tier carry no uptime commitment of any kind and no service credits.

Scheduled maintenance will be announced in advance where practicable. We are not liable for downtime caused by force majeure, third-party provider outages, network conditions outside our control, or your own integration. Service credits under the SLA, where applicable, are your sole and exclusive remedy for unavailability.

You may terminate at any time by cancelling under Section 13 and, if you wish, deleting your account. Deletion is permanent and destroys your keys, configuration and usage history.

We may suspend or restrict access immediately, without prior notice, where necessary to protect the platform, another customer or a third party — including for suspected breach of Sections 9, 10, 16 or 31, non-payment, security compromise, legal requirement, or activity we reasonably believe to be unlawful. We will tell you why as soon as we reasonably can, and will restore access if the cause is resolved.

We may terminate for material breach that is not remedied within 14 days of written notice, immediately for a breach that is incapable of remedy, and on 60 days’ written notice for convenience, in which case we will refund any prepaid fees covering the period after termination.

On termination for any reason you must immediately stop using the Service, delete all cached GlobeAPI Data within 24 hours, and on request certify that deletion in writing. Sections 5, 6, 9, 10, 14, 16 to 20, and 25 to 36 survive termination, as does any accrued payment obligation.

The parties acknowledge that unauthorised extraction, retention or redistribution of GlobeAPI Data would cause substantial harm that is difficult to quantify, including loss of competitive advantage and diminished value of proprietary datasets.

On a material breach of Section 5, 9 or 10, the Customer agrees to pay liquidated damages equal to the greater of: (a) €5,000,000; (b) the total value of API calls made during the breach period multiplied by one hundred (100×); or (c) the fair market value of the data extracted, as determined by independent valuation. The parties intend this to be a genuine pre-estimate of the minimum loss GoGlobe would suffer and not a penalty, and it does not limit GoGlobe’s right to seek actual damages, an account of profits, or any other remedy where those exceed the liquidated sum.

This clause does not apply where the Customer is a consumer. If a court determines that the sum operates as a penalty or is otherwise unenforceable, the clause is severed under Section 36 and GoGlobe’s right to prove and recover actual loss is unaffected.

To the fullest extent permitted by law, the Service and all GlobeAPI Data are provided “as is” and “as available”, without warranty of any kind, express, implied or statutory, including any implied warranty of merchantability, satisfactory quality, fitness for a particular purpose, accuracy, or non-infringement.

We do not warrant that the Service will be uninterrupted, timely, secure or error-free, that defects will be corrected, that data will be accurate, complete or current, or that the Service will meet your requirements. No advice or information obtained from us creates any warranty not expressly stated here.

This Section is subject to Section 30: nothing here excludes a warranty or right that cannot lawfully be excluded, and statutory rights of consumers are unaffected.

Subject to the paragraph below, GoGlobe’s total aggregate liability arising out of or relating to this Agreement, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited to the fees actually paid by you to GoGlobe in the twelve months preceding the event giving rise to the claim.

GoGlobe is not liable for indirect, incidental, special, punitive or consequential loss, nor for loss of profit, revenue, business, goodwill, anticipated savings, or data, in each case however arising, even if advised of the possibility.

Nothing in this Agreement excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited — including, where the Customer is a consumer, liability under mandatory consumer-protection law.

The Service is sold as a business product. However, where you are a consumer within the meaning of Irish or EU consumer law, mandatory consumer protections apply and cannot be excluded by this Agreement. In that case:

• Your statutory rights under the Consumer Rights Act 2022 and the EU Digital Content and Digital Services Directive are unaffected by Sections 28 and 29.
• You may have a 14-day right of withdrawal from a distance contract. Where you ask us to begin supplying immediately, you may be required to pay for what has been supplied before you withdraw. The “no refund for the current cycle” rule in Section 13 does not override this right.
• The liquidated damages clause (Section 25) does not apply to you.
• The exclusive-jurisdiction clause (Section 35) does not deprive you of the right to bring proceedings in the courts of your country of residence, or of the protection of the mandatory law of that country.

Consumers may also use the European Commission’s online dispute resolution facilities where available.

We develop the Service continuously and may add, change, deprecate or remove features and endpoints. For a change that materially and adversely affects a feature you use, we aim to give at least 90 days’ notice and, where practicable, a migration path; this does not apply to beta and preview features (Section 21), to changes required by law or by an upstream supplier, or to changes needed urgently for security.

We may amend this Agreement. Material amendments will be notified by email to your registered address and posted here at least 30 days before they take effect. Continuing to use the Service after that date constitutes acceptance; if you do not accept, cancel under Section 13 before the effective date and the amended terms will not apply to you. Amendments required by law or by a regulator may take effect on shorter notice.

This Agreement is governed by the laws of Ireland, without regard to conflict of law principles, and the parties submit to the exclusive jurisdiction of the courts of Dublin, Ireland. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

GoGlobe may nonetheless seek injunctive relief to protect its intellectual property in any court of competent jurisdiction. Where the Customer is a consumer, Section 30 applies and this Section does not remove the protection of the mandatory law of the consumer’s country of residence.

Severability: if any provision is held unenforceable, it is severed or read down to the minimum extent necessary and the remainder continues in full force. Entire Agreement: this Agreement, together with the Privacy Policy, Data Processing Agreement and Service Level Agreement, is the entire agreement on its subject matter and supersedes all prior understandings; neither party relies on any statement not set out in it, save that nothing excludes liability for fraudulent misrepresentation.

Order of precedence: a signed order form or enterprise agreement prevails over these Terms; these Terms prevail over the SLA and the documentation; the Data Processing Agreement prevails on matters of data protection. Assignment: you may not assign or transfer this Agreement, in whole or in part, without our prior written consent, not to be unreasonably withheld; we may assign to an affiliate or to a successor in a merger or sale of assets. No waiver: failure or delay in enforcing a provision is not a waiver of it. No partnership: nothing creates a partnership, joint venture, agency or employment relationship. Third parties: a person who is not a party has no right to enforce this Agreement. Notices: to you, by email to your registered address or in the dashboard; to us, by email to [email protected] and, where the notice is formal, also by post to the registered address above. Language: the English text of this Agreement governs.